SHOP POLICIES:

YOU ARE PURCHASING A ONE-OF-A-KIND HANDMADE PIECE. THIS MEANS YOU CAN EXPECT THE FOLLOWING;

  • SUBTLE VARIATION IN SIZE AND COLOR : PLEASE NOTE COLORS DISPLAY DIFFERENTLY ON DIFFERENT SCREENS. ALL DIMENSIONS ARE LISTED. IF MISSING, PLEASE ASK.

  • SUBTLE VARIATION IN SMALL DISTINCTIONS FROM THE FIRING OR PRODUCTION PROCESS: SPECKLES, MARKS, GLAZE GHOSTS, REDUCTION OR OXIDATION NOTES, ETC.

  • IMPERFECTION, WHICH IS PART OF THE ENJOYMENT AND BEAUTY OF HANDMADE ITEMS. YOU MAY NOTICE TEXTURE, SMALL BUMPS OR MARKS, SLIGHT IRREGULARITY OR ASYMMETRY. THIS MEANS THE ONE YOU RECEIVE WILL BE DIFFERENT FROM ANY OTHER. WE TAKE GREAT CARE IN MAKING SURE ANY OF THESE IMPERFECTIONS TO NOT DETRACT FROM THE OVERALL FEEL OF THE PIECE.

  • A MEANINGFUL ITEM TO BE ENJOYED FOR YEARS TO COME.

ALL SALES ARE FINAL. AS A SMALL PRODUCTION, I AM UNABLE TO ACCOMMODATE RETURNS OR EXCHANGES. I AM VERY VERY HAPPY TO HELP WITH ANY QUESTIONS YOU MAY HAVE BEFORE PURCHASING!

PLEASE NOTE DIMENSIONS BEFORE ORDERING. MANY OF MY PIECES ARE PETITE.

PLEASE NOTE USAGE NOTES; SOME VASES MAY NOT BE USED WITH WATER ON WOOD SURFACES.

PLEASE UNDERSTAND THAT THIS IS BOTH A PRODUCT AND A PIECE OF CRAFT. IT IS THE CULMINATION OF WEEKS OF FORMING, SMOOTHING, FINISHING, WATCHING, DRYING, WORKING THAT IS EACH SPECIAL AND DISTINCT. PRICES ARE NOT SET TO BE ARBITRARILY AS HIGH AS THEY COULD BE, THEY ARE SET TO REFLECT THE COST, TIME, AND VALUE OF PURSUING PERSONAL EMPLOYMENT THROUGH CREATING HANDMADE ITEMS. EACH PIECE IS KNOWN AND YOUR SUPPORT IS UNSPEAKABLY IMPORTANT AND RECEIVED WITH GRATITUDE.

SHIPPING POLICIES:

SHIPPING IS ONCE A WEEK VIA USPS PRIORITY. THIS INCLUDES TRACKING AND INSURANCE.

WE ARE NOT RESPONSIBLE FOR WHAT HAPPENS WITH A PACKAGE ONCE IT IS TENDERED TO USPS. THE POST OFFICE OFTEN WORKS IN MYSTERIOUS WAYS. IF YOU DO NOT WANT YOUR ITEM SENT WITH THE POST OFFICE, PLEASE CONTACT ME PRIOR TO PURCHASE AND WE WILL DO OUR BEST TO ACCOMMODATE.

WE HAVE ACCESS ONLY TO THE SAME TRACKING INFORMATION AS PROVIDED AT SHIPMENT.

IF YOUR ITEM IS:

  • LOST

  • STOLEN

  • MARKED AS DELIVERED BUT MISSING

  • DELAYED IN THE MAIL

  • NOT SHOWING TRACKING PROGRESS

  • ANY OTHER SHIPPING VARIATION

    WE ARE NOT RESPONSIBLE. THAT MUST BE HANDLED DIRECTLY BETWEEN THE CUSTOMER AND THE US POSTAL SERVICE.

WE ARE UNABLE TO TELL YOU ANY MORE INFORMATION ABOUT WHERE YOUR PACKAGE IS THAN WHAT IS PROVIDED WITH THE TRACKING INFORMATION. WE WISH THAT THE POSTAL SERVICE WOULD GIVE US MAGICAL POWERS OR AT LEAST A SPECIAL PHONE NUMBER TO CALL. THEY DO NOT OFFER THIS.

THE BEST OPTION TO REMEDY ANY OF THE ABOVE IS FOR THE CUSTOMER TO CONTACT THEIR LOCAL POST OFFICE DIRECTLY. UNDERSTANDABLY, THERE IS MORE THAN ONE POST OFFICE. YOU CAN FIND WHICH IS YOUR LOCAL POST OFFICE WITH YOUR ZIP CODE AND USPS.COM

IF YOUR ITEM IS DAMAGED IN THE MAIL PLEASE EMAIL K.BRNTT@GMAIL.COM WITHIN 3 DAYS OF ARRIVAL AND WE WILL SORT OUT A REPLACEMENT OR REFUND WITH THE CARRIER. AFTER THIS TIME FRAME WE ARE UNABLE TO ASSIST WITH REFUND / DAMAGES.

INTERNATIONAL SHIPPING: CONTACT DIRECTLY. USUALLY IT IS DIFFICULT TO ESTIMATE. IF THERE IS A WILD SHIPPING OVERAGE, THE DIFFERENCE WILL REFUNDED. CUSTOMS, VAT, TAXES, ETC UPON ARRIVAL IN DESTINATION COUNTRY CANNOT BE ESTIMATED OR FORESEEN. FOR THIS WE ARE NOT RESPONSIBLE IN ANY WAY FOR DELAYS, EXTRA TAXES, DUTIES, VAT CHARGES, CUSTOMS ETC THAT MAY BE ASSIGNED. SIMILARLY, ONCE THE ITEM LEAVES THE COUNTRY, WE HAVE NO ACCESS ASIDE FROM THE TRACKING INFORMATION.

PAYMENT:

CHECKOUT IS HANDLED SECURELY BY STRIPE.

CREDIT CARD INFORMATION IS NOT VIEWED OR STORED.

CALIFORNIA SALES TAX MUST BE CHARGED IF BILLED / SHIPPED WITHIN CALIFORNIA.